What are your check-in and check-out time?

Our check-in time is from 2pm, an early check-in may be arranged but is subject to availability.

The check-out time is 10.30 a.m. 

We have luggage storage facilities should you need to store your luggage prior to check in or after check out.


What hours is the concierge available?

The concierge desk is available from 7:30am to 10:30pm. If you wish to contact the Concierge after hours please dial '8100' and we'll be able to assist you.         


Can we smoke in our suites?

The ADGE Hotel is a non-smoking property. Fines will apply if you are found to be smoking within the building.


Is there complimentary internet access?

Guests can enjoy free Wi-Fi during their stay at the ADGE Hotel. This is available throughout the building; lobby and your apartment.


What can I do if I've left an important item behind (Lost Property) after my stay?

Leaving behind a personal item or an important document is sometimes part of the travel experience.

It is an important priority and we will try our very best to find your valuable item. Please contact the hotel on 1800 251 901 or our concierge desk on +61 2 8093 9888.


What transfers are available from the airport?

Once you arrive at the airport make your way to the Travellers Services counter after you collect your luggage. You can book a return shuttle direct to the hotel for around $30.00 per person or $15.00 one way.

If you are arriving after 8pm, please make other arrangements as the last shuttle is at 8.30pm.

A taxi will cost around $40.00 - $50.00.

Our friendly concierge team can assist you to make your return booking from the hotel to the airport.

If you're looking for something a little more luxurious then this is for you! Our concierge can also organise a chauffeured car or limousine for you. Just email concierge@adgehotel.com.au for more details.


How can I organize a personal grocery shopper?

Imagine turning up to your apartment with a fridge full of all the groceries you require throughout your stay. Well, guess what? Here at ADGE that can happen! Prior to arrival or during your stay, our guests get the chance to select a range of groceries required from our local supermarket.

To pre order your groceries please email our concierge at concierge@adgehotel.com.au.


Where are the best areas for dining or recommended restaurants?

There are so many areas to dine in and around Sydney, depending on what you are looking for and the kind of atmosphere you prefer. In Sydney, you will find a wide variety of restaurants when you explore the local area Surry hills or venture out to Darling Harbour, Chinatown/Haymarket, or The Rocks.

Take a walk and you will find yourself the best restaurants of the day that suits exactly what you need anytime of the day.  For recommendations click here.


Where can I store my luggage?

Should you arrive at the hotel earlier than check-in time we will be more than happy to store any luggage until the room is ready free of charge. Guest can also store luggage post check out if required.


Where can we search for more information on Sydney's local attractions?

Our knowledgeable concierge team are located at the front desk and will be able to provide you with information about all the local attractions Sydney has to offer. 

Alternatively, you can click here for more information.


Will my credit card be charged immediately when making a booking and before my arrival?

The credit card provided will be charged in full fourteen (14) days prior to arrival. Bookings made for stays within 14 days will be charged at time of booking.

If you require a different credit card to be charged please contact reservations@adgehotel.com.au or phone +61 2 80939888.

If the credit card provided on this booking is not present at the time of check-in and you wish to pay for the accommodation and or for incidentals then a chargeback form will need to be completed and sent to the hotel prior to the guest arrival. Please email reservations@adgehotel.com.au.


Do you have a car park and how much does it cost?

Parking note we will not have car parking available from 1st October 2019.

Car parking is available at $35.00 per day. This is situated beneath the Cambridge Hotel Sydney, with the entrance located off Lower Campbell Lane.

*Parking is not suitable for large Sedans and SUV's, as there is a height clearance of 1.8m. There is also a steep upward entry point, low profile cars may have difficulty on entry and exit which may cause damage. The hotel accepts no liability for any damage. Spaces cannot be guaranteed. The closest car park with a height allowance of 1.98 meters is located on the corner of Elizabeth & Goulburn Street.


Are there any laundry / self-laundry facilities in my suite?

Yes, each suite has full laundry facilities which include a washing machine and dryer. Dry cleaning services are also available.


Is it safe to leave my personal belongings in my suite?   

In-house guests are given key cards, which have been set up with its own unique security code. In addition, there is a safe in each bedroom that enables you to place your personal belongings and lock it by keying your own unique secret pin code.


What are the best ways to get around town and surrounds?

Our hotel is conveniently located in the lively suburb of Surry Hills - just a short walk from Sydney's CBD. If you're looking to get out and about, we are minutes from the vibrant restaurant and shopping precincts of Crown and Oxford Street.

If you want to enjoy the rest of Sydney - that won't be a problem either; The ADGE Hotel is just around the corner from Central Station; the public transport mecca that will make exploring the city very easy.


Is there room service?

Room service is available 24 hours a day with a menu offering a wide variety of dishes for breakfast, lunch, and dinner.


Do we have a minibar in our suite?

Yes, in-room minibars are available in all of our guest suites.


How far is Central Station/ Darling Harbour/ Circular Quay from the Hotel?

Central station is located 1.1 km from the hotel, Approximately 10-12-minute walk.

Darling Harbour has located 1.2 km from the hotel, Approximately 10-15-minute walk.

Circular Quay is located 2.2 km from the hotel, Approximately 20-25 minute walk.

See Hotel Location


Har far away is the nearest supermarket or shop?

There are a number of 24-hour convenience stores in the immediate vicinity of the hotel.

There is a Woolworths within a 5-minute walk of the hotel and Aldi is just at the end of the Street.

Prior to arrival or during your stay, our guests get the chance to select a range of groceries required from our local supermarket.


What activities or attractions are available for my children?

There are numerous options for children of all ages near the hotel. Just to name a few the Sydney Aquarium, Sydney Wildlife World and Madame Tussauds promise a great day out for the family!

Click here for more information on nearby attractions for children


Are there child minding services available?

If you are looking to organise a babysitter for a day/evening, we recommend using Dial an Angel.

Dial an Angel can be contacted on 1300 721 111.